Willys Flashcard App Support
Contact Support
Have a question, found a bug, or want to request a feature? Send us a message and we will get back to you within 24 hours.
Frequently Asked Questions
Which devices does Willys work on?
Willys Flashcard App runs on iPhone, iPad, and Mac. Turn on iCloud sync and your decks, cards, media, and study history stay in step across all your devices through your own private iCloud account. There is no separate account to create — your data follows your Apple ID.
How does the app decide when to show each card?
Willys uses spaced repetition: it schedules each card for review right before you are likely to forget it, so your time goes to the material that needs it. New cards start with short intervals that stretch out as you recall them. The default scheduler is FSRS, a modern algorithm that targets a retention goal; you can switch to the classic SM-2 algorithm in Settings. You can also set an exam date on a deck and Cram Mode will tighten reviews as the date approaches.
Can I import decks I already have?
Yes. Willys imports Anki packages (.apkg), CSV files, JSON, and Willys backup files (.willysbackup). Use “Import Deck” in the sidebar, or drag a file onto the app. Cards keep their front, back, tags, and media wherever the source format supports them. Importing adds the decks alongside what you already have — it never overwrites your existing cards.
How does AI card generation work, and is my content private?
Willys can generate flashcards from a topic you type or a PDF you choose, using Apple Intelligence, which runs entirely on your device. The text and documents you provide are processed on-device and are never sent to Coastal Dune Labs or any third-party AI service. There is no API key or cloud account involved on our part.
Where is my data stored?
Your decks, cards, images, audio recordings, and review history are stored locally on your device. You can optionally enable iCloud sync to keep them in step across your own devices through your private iCloud account. We do not operate servers that receive or store your content, and Willys contains no analytics or tracking. Uninstalling the app removes its local data from that device.
How do I manage or cancel my subscription?
You can manage or cancel anytime on your iPhone or iPad: go to Settings > tap your name (Apple ID) > Subscriptions. Cancellation takes effect at the end of your current billing period. For refund requests, contact Apple Support directly.
Can I back up or export my decks?
Yes. From Settings you can export a full backup (a .willysbackup file) of every deck, card, and your review history, or export a single deck as CSV. You can also hand a deck to someone else with the system Share sheet. Keep exported backups somewhere safe — they contain your content.
I found a bug or have a feature suggestion.
We would love to hear from you. Use the support form above. We read every message and typically respond within 24 hours.